Help

My Account

  1. I HAVE FORGOTTEN MY USERNAME AND PASSWORD, WHAT DO I DO?

    As passwords are case sensitive, check to ensure your Caps Lock is off and correct language is chosen. If your troubles persist, select the 'Forgot password' button and a new password will be issued to the e-mail address as listed on your Betsofa account.

  2. Who do I contact if I have questions about my account?

    Please contact Betsofa Customer Service support@Betsofa.com .

  3. HOW DO I CHANGE MY PASSWORD?

    You can change your password by using the forgotten-password link at the top of all the Betsofa pages. If you remember your current password, you can change it in your profile.

  4. HOW DO I CHANGE MY REGISTERED EMAIL ADDRESS?

    You can personally change your email address in “My Account” \ “My Profile” \ Change email. If you can’t access your account, please contact Betsofa Customer Support support@Betsofa.com for future instructions.

  5. IS THERE ANY WAY I CAN CHECK MY ACCOUNT ACTIVITY?

    You can check your account activity by going into “My account” once you have logged in, or you can contact Betsofa Customer Support support@Betsofa.com for any information.

  6. HOW DO I CHANGE MY USERNAME?

    Due to security reasons, Username cannot be changed.

  7. HOW CAN I SELF EXCLUDE?

    You can self-exclude in your Betsofa account, there you will see the self-exclusion tab, when you press the Block my account button, you will automatically log out of the Betsofa site. The login will then only be possible after the expiry of the access limitation period you selected.

  8. WHAT HAPPENS AFTER MY SELF EXCLUSION PERIOD IS UP?

    Once the time limit you selected for self-exclusion is up you can contact Betsofa Customer Service to open your account.

  9. CAN I CANCEL IT?

    You cannot open your account until the time period you selected for self-exclusion is completed.

  10. WHY AM I NOT GETTING A RESPONSE TO MY QUESTIONS WHEN I E-MAIL THE SUPPORT TEAM?

    We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from Betsofa when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. Betsofa does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.