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Bonuses

  1. What is the bonus?

    Bonuses are extra funds that can be added to your account after meeting certain requirements, usually first deposit or other promotions. Bonus funds and winnings, received from bonus funds, can be withdrawn after meeting wagering requirements. For more information see the "Bonus terms" section in our Terms and Conditions.

  2. What is a wagering requirement?

    A wagering requirement is a multiplier that represents the number of times you have to play through a bonus before you are able to withdraw any winnings or initial bonus sum.

    Example: You receive 100% bonus on deposit of 100 EUR with wagering requirement 30. This means that you have you place bets for the total amount of 3000 EUR.
  3. How can I check wagering requirements on my bonuses?

    Sign in to Betsofa, go to “My account” and click “Bonuses”. Here you will see the information about your active bonuses and their wagering requirements. In case you don’t understand something about bonuses and have some additional questions please feel free to contact our customer support support@Betsofa.com .

  4. My wagering requirements are not decreasing while I’m playing.

    Not all casino games contribute to bonus wagering requirements when playing on real money. Please see the "Bonus terms" in our Terms and Conditions to check which games do not contribute to bonus wagering.

  5. What are the bonus wagering requirements at Betsofa?

    Bonus wagering requirements might change from time to time, please visit the "Bonus terms" section in our Terms and Conditions for more information.

  6. WHERE DO I FIND PROMOTIONS AVAILABLE TO ME?

    You can find all current offers by clicking on our Betsofa Promotions tab.

  7. HOW DO I GET A DEPOSIT BONUS?

    This is made very easy with Betsofa.com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list.

  8. CAN I SURRENDER/FORFEIT A BONUS?

    Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be deducted from your real funds. To surrender a bonus, go to 'My account', then select Active Bonuses and Casino from left menu. Click Forfeit button found under your active bonus to surrender it.

  9. CAN I PLAY ANY CASINO GAMES WITH MY BONUS?

    Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance only Net Entertainment games or only Video Slots. The same applies to sports bonuses - some bonuses might only be available for a specific sport or betting type. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact customer support support@Betsofa.com .

  10. HOW DO I CHECK THAT I HAVE MET THE WAGERING REQUIREMENT FOR A BONUS?

    You can check your progress in 'My account' - 'Active Bonuses'.

  11. FOR WHAT REASONS CAN I BE EXCLUDED FROM A PROMOTION?

    Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact customer support support@Betsofa.com .