Help

Casino

  1. WHY IS IT THAT I CANNOT CONNECT TO OR OPEN A CASINO GAME?

    Please check your internet connection and that you have the latest version of Adobe Flash installed. Please note that some games may be available only to players from certain countries. If the issue persists, please contact customer support support@Betsofa.com for more detailed information on specific games.

  2. Are games at Betsofa fair?

    Betsofa provides its users only with games from gaming providers (NetEnt, Pragmatic Play, Microgaming, Endorphina, etc.), the honesty of which has been verified by various gambling commissions, and which have the appropriate licenses to prove it. We do not cooperate with questionable game providers who cannot provide the results of testing their games for fairness. Moreover, Betsofa complies with the licensing requirements for gaming operators of the government of Curacao.

  3. WHAT HAPPENS IF THE GAME IS INTERRUPTED IN THE MIDDLE OF THE GAME ROUND?

    The state of each game round automatically exists in the system database. This ensures that after an interruption in the system or server crash, internet connection errors, the game resumes and restores the last game state the player saw.

  4. WHERE CAN I FIND DETAILED INSTRUCTIONS ON HOW TO PLAY A GAME?

    Within each Casino and Live Casino game there are "game rules". They can be found when you open the game.

  5. WHAT ARE THE AVERAGE PAYOUTS ON THE SCALE OF THE WHOLE WEBSITE?

    Payout percentages vary from game to game and vary over time, but the theoretical payout percentage is close to 97%. The payout percentage for all games is hardcoded and not adjusted.

  6. CAN I TRY THE GAMES FOR FREE?

    Yes, you can play the majority of games for free if you choose the ‘Play for Fun‘ mode.

  7. CAN I REMOVE A BET AFTER PLACING IT ON THE TABLE?

    Yes, before the game round has started it is possible to change or remove a bet, however, after the start of the game, you cannot change or reduce any rates.

  8. WHAT HAPPENS WHEN I LOSE CONNECTION DURING A GAME ROUND?

    The game is stored on the game server, simply log in and open the same game(s) you played when you are connected again, and continue where you left off. Slots that were spinning at the time of connection loss will successfully complete the spin. Whether you wait 5 minutes or 5 months, any game round will be waiting for you to complete it!

  9. How do I make a screenshot to report an error?

    Open the page or a game at Betsofa you want to make a screenshot of and press the “Print Screen” button on your keyboard. After that open the program called “Paint” on your Windows computer and choose option “Paste”. Your screenshot will be pasted to the window of “Paint”, now simply close the “Paint” and you will be prompted to save the screenshot, save it anywhere on your computer. Now you can send the screenshot to our support department at support@betsofa.com or upload to some image hosting site (for example postimage.org) and share it via Chat option.