Help

Security

  1. WHERE IS YOUR COMPANY BASED?

    Our company is based in Curacao. You can check all legal information in Terms and Conditions.

  2. IS YOUR WEBSITE LICENSED?

    Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.

    HOW DO I KNOW MY FINANCIAL INFORMATION IS SAFE?

    Betsofa encrypts all of your information using internationally accepted industry standards for SSL encryption algorithms. This means that all your information, when transferred in one direction and the other, from your address to the cards that were used, is protected as well as information in world banks.

  3. IS MY DATA SHARED OR AVAILABLE TO ANY THIRD PARTY?

    For information on how your data may be shared and under which circumstances, please refer to our Privacy Policy.

    How can I submit my documents for account verification?

    Documents are usually requested via email, and should be provided by replying to the email.

    How long does it take to verify documents?

    Usually your documents start being processed right after you submitted them, but in some cases the procedure may take up to 48 hours. If you wish to know the status of your account verification, you can always contact our support department at support@betsofa.com or chat with us via Chat option.

    Can you reject my account verification?

    Yes, there is a possibility in case your documents do not comply with laws of Curacao. We also might contact you personally or ask for alternative document copies. You can always check the status of your documents at your personal profile at “My account” or contact our customer support.