Help

Technical

  1. WHAT HAPPENS IF MY CONNECTION DROPS?

    All games are saved on our servers. In the event of a disconnection, just log back into your account to see the result of any event or game. In the case of unfinished casino games, you will automatically return to the game the next time you log in. If the problem persists, please contact Betsofa customer support support@Betsofa.com .

    • WHY CAN'T I CONNECT TO THE GAME SERVER?

      Please check your internet connection and if you still cannot connect, please contact Betsofa customer support support@Betsofa.com .

    • WHY CAN'T I LOG IN TO MY ACCOUNT?

      Make sure you are using the correct password and username for your account, if they are correct and you still cannot login, please contact Betsofa customer support support@Betsofa.com .

    • THE WEBSITE OR GAMES ARE RESPONDING SLOWLY OR LOAD SLOWLY, WHAT CAN I DO TO SPEED IT UP?

      If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Please first check the speed of your Internet connection (https://www.speedtest.net/) before contacting the customer support. If this is the problem, then you need to contact your Internet provider. Another possible solution may be to restart your computer or mobile device.

    • I HAVE NO SOUND.

      Please make sure your speakers are turned on and that you have enabled the sounds selected in Betsofa in the Settings section where you can select "all", "only warnings" or "silence".

    • WHY IS MY GAME SO SLOW?

      The communication between your computer and our servers is optimized for a faster response. If you notice that your game is slow, there are two possible explanations for this:

      1. The players at the table think for a long time before making a move.

      2. You may have a bad internet connection.